At WebSouls, Customer Experience is the focus of everything we do and we always look around the possibilities of improvement in it. In the continuity of these efforts we established ticket escalation system for our prestigious clients.
Not happy with the answer you received from Customer Support Team? Escalate the ticket to WebSouls Management!
Here is the ticket escalation procedure;
- Login to Client Area. Don’t you have credentials of Client Area? Click upon “Request a Password Reset” it will send you new credentials to your authorized email ID.
- Navigate to relevant ticket.
- There an option appears “Escalate Ticket” at top of ticket response chain. Add your additional comments and escalate.
Even if you’re not happy with the telephonic or live chat response of our Team Member, please record your feedback.
Thank you to be a part of WebSouls Family; we are highly motivated to serve you at our best.
Neljapäev, Septembril 22, 2016
