This article covers:
- Access cPanel from client area.
- Login cPanel directly.
- Troubleshoot login issues.
I want to reset my cPanel password
To reset your password, please see our tutorial on resetting your cPanel password using Client Area.
I am not prompted to login with a Username and Password when attempting to login ?
If you are not prompted for a username / password when visiting example.com/cpanel, your domain name may have been just registered and not working yet due to propagation, your domain may not be pointing to our servers, or you're using an internet connection in which the cPanel ports (2082 / 2083) are blocked. Usually trying one of the following will resolve these issues:
Use cpanel.example.com instead of example.com/cpanel.
(This uses the cPanel proxy, which accesses cPanel over the standard port 80 vs. 2082 / 2083)
Use your temporary cPanel URL, such as yourserverip/cpanel for example 144.76.222.41:2082 or 144.76.222.41/cpanel.
For more information about how to login to cPanel you can visit our video tutorial.
In order to find the IP address of the server on which your domain is hosted you can check How to check your server IP ?
I am entering a username and password, but they are not being accepted.
If your username and password are not being accepted when logging into cPanel, it could be either of these issues:
- Make sure you are using the correct cPanel URL.
(Refer to the directions above under 'I am not prompted for a username and password')
- Make sure your username is entered all lower case, and your password is case-sensitive.
(For example, password is different from PassWord)
- You are using the incorrect password. Don't worry, this is very common.
(If you forgot your cPanel password, you can reset your cPanel password via Client Area or you can email us from your authorized email ID at support@websouls.com).
I do not have a hosting account, I have a domain only account.
If you have a domain name only account, you do not have a cPanel to login to. If you would like, you can upgrade your account to include hosting.
We hope that the above article was beneficial for you. If you liked it please give us a thumbs up.
Technical Support Websouls.
